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WORK

You create the products, services and technologies that will drive your customers into the next decade and beyond. But as mobility evolves, are you creating a truly customer-centric ownership experience? Do your customers even know about all the amazing features and services you’ve developed for them? Are they—and you—getting the maximum return on your technological investment? We can help. Customer experience is what we do.

We’ve helped our clients delight their customers through wave after wave of technological change. Connected services, autonomy, integrated mobility and electrification demand a totally new customer experience, and create a new set of customer expectations. Delight those expectations, and you create a more profound customer relationship. So, let’s talk. Let Tweddle Group close the gap between your products, the people that buy them and you.

You create the products, services and technologies that will drive your customers into the next decade and beyond. But as mobility evolves, are you creating a truly customer-centric ownership experience? Do your customers even know about all the amazing features and services you’ve developed for them? Are they—and you—getting the maximum return on your technological investment? We can help. Customer experience is what we do.

We’ve helped our clients delight their customers through wave after wave of technological change. Connected services, autonomy, integrated mobility and electrification demand a totally new customer experience, and create a new set of customer expectations. Delight those expectations, and you create a more profound customer relationship. So, let’s talk. Let Tweddle Group close the gap between your products, the people that buy them and you.

Solutions

IN-VEHICLE HELP (IVH)

Put the customer in control. Give your customers the information they want. Put it at their fingertips. Give them access on-demand. IVH delivers clear, concise Owner’s Information right on the head unit touchscreen and lets the driver search this information any way they choose. IVH reinvents the buyer’s relationship with your products from the ground up. Want to create a smooth, intuitive information experience for your customers? Want to eliminate customer frustration? IVH can make it happen. Trust us—your customers will love you for it.

TRACER™

No tear-downs? No wasted hours? No problem. Why shred your vehicles looking for the root-cause of diagnostic trouble codes? TRACER creates the shortest possible path between issue identification and resolution for faster, more efficient electrical repair. TRACER eliminates lost time and damaged parts, so vehicles flow smoothly from end-of-the-line testing to the dealership floor. And TRACER doesn’t just simplify warranty & recall repairs—it can reduce their necessity altogether.

MOBILE OWNER'S INFORMATION (MOBILE O.I.)

Is your owner’s information ready to move? Look, there’s simply no way around it: without a proper mobile o.i. strategy, your overall customer experience is incomplete. Today’s customers are more and more accustomed to continual, multi-tiered access to crucial product services. That’s why it’s time to develop a new mobile information strategy. We’ll reshape your content for digital-first flexibility and create instant feedback loops, so you can constantly improve customer satisfaction. Deliver everything customers have come to expect—then blow them away.

INTELLIGENT DIAGNOSTICS

Fix it right. The first time. Every time. Just ask any factory or dealership manager and they’ll tell you—diagnosis is a huge drain on service bay resources. Ask any flat-rate tech and they’ll tell you they lose hours and hours to the unpaid task of deciphering trouble codes and complex schematics. Then turn the whole thing around with Intelligent Diagnostics. Make your diag smarter and you’ll get happier customers, happier flat-rate techs and a happier bottom line. Raise your vehicle diagnosis to a whole new level with Intelligent Diagnostics.

Let’s get the ball rolling

Tweddle Group specializes in a wide range of custom solutions. Throw us your contact info, and a Tweddle Group representative will be in touch soon to assist you.

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Case Studies

We’ve got a long history of reinventing customer experience. Here are a few examples.

Expertise

Tweddle Group is a Tier 1 Automotive Supplier and information production agency (ISO/TS – 16949 / ISO-14001 certified). From development to delivery, we provide products and services better and faster than anyone in the industry.

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